Foresight consulting focus in Organisational Transformation and Shared Service Delivery, with consultants who specialise in visioning, programme & project management, change management, ICT & customer interface design- receptions, contact centre and internet

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Previously published:

• Technical Services Group - Services Offered - 29KB PDF file - February 2009
• Customer Services Group - Services Offered - 32KB PDF file - February 2009
• Call & Contact Centres - Public Sector vs Private Sector - 30KB PDF file - September 2007
• Preparing for the [re]design of your website (part 2) - 25KB PDF file - August 2007
• Preparing for the [re]design of your website (part 1) - 25KB PDF file - June 2007
• Answering Customers Questions Before They Telephone You! - 32KB PDF file - May 2007
• Ten Ways To Improve Team Performance - 33KB PDF file - March 2007
• What would your customers say about you? - 40KB PDF file - December 2006
• Benefits of an IVR System - 26KB PDF file - November 2006
• Benchmarking Customer Services - 28KB PDF file - September 2006
• Cash Office - Cruel to be kind? - 36KB PDF file - June 2006
• What makes for good customer service? - 27KB PDF file - May 2006
• Benefits of CRM & Targeted BPR - 24KB PDF file - April 2006
• The Benefits of Texting - 24KB PDF file - March 2006

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