Foresight consulting focus in Change Management and ICT, with consultants who specialise in visioning, programme & project management, change management & customer interface design- receptions, contact centre and internet

Newsletter

To subscribe to our newsletter just enter your e-mail address into the sign-up box on the bottom left of every page and you'll receive it the moment it comes out.

Previously published:

• Call & Contact Centres - Public Sector vs Private Sector - 30KB PDF file - September 2007
• Preparing for the [re]design of your website (part 2) - 25KB PDF file - August 2007
• Preparing for the [re]design of your website (part 1) - 25KB PDF file - June 2007
• Answering Customers Questions Before They Telephone You! - 32KB PDF file - May 2007
• Ten Ways To Improve Team Performance - 33KB PDF file - March 2007
• What would your customers say about you? - 40KB PDF file - December 2006
• Benefits of an IVR System - 26KB PDF file - November 2006
• Benchmarking Customer Services - 28KB PDF file - September 2006
• Cash Office - Cruel to be kind? - 36KB PDF file - June 2006
• What makes for good customer service? - 27KB PDF file - May 2006
• Benefits of CRM & Targeted BPR - 24KB PDF file - April 2006
• The Benefits of Texting - 24KB PDF file - March 2006

• Home
• What We Do
• How We Work
• Who We Are
• Clients
• Newsletter
• Discussion Forum
• Contact Us