Foresight consulting focus in Change Management and ICT, with consultants who specialise in visioning, programme & project management, change management & customer interface design- receptions, contact centre and internet
Who we are
Foresight Consulting was established in 2000 by Brian Cox
Brian Cox
Brian Cox worked in local government before going on to work in the private sector. He has been engaged on Customer Service Transformation Programmes since 1997 and most recently has led Braintree District Council's award-winning programme.
He has also been involved in various stages of 'Customer First' Programmes for Basildon District Council, Maldon District Council, Epping Forest District Council, Dacorum Borough Council, Belfast City Council, Winchester City Council and Tendring District Council.
Brian is a member of SOCITM and a Fellow of the British Computer Society and holds an MBA and PhD.
Email: brian@foresightconsulting.co.uk
Roger Bramwell
Roger Bramwell has extensive Local Government knowledge and experience gained from a career with a wide range of local authorities. His expertise includes Customer Services Management, Facilities Management and office design, Asset Management and Accommodation Strategy, Procurement, and most recently Customer Service Transformation and Change Management as Head of Customer Services for Braintree District Council. Before joining Foresight Roger acted as a freelance Consultant and previous assignments included the outsourcing of the Facilities Management function for Rugby Council on behalf of the Institute of Public Finance and designing and building the Customer Services telephone contact centre for Winchester City Council. Roger is Member of the Institute of Management and in 2004 was selected as a finalist in the Local Government Chronicle National Awards for E –Government for his achievements at Braintree.
Phil Back
Phil is an expert in consultation and customer service, who was previously Head of Local Government Research at RBA Research, where he won a prestigious national award for customer service research at Braintree District Council. This research programme has been used to underpin Customer First programmes at several councils since, including Dacorum BC, Nuneaton and Bedworth BC, Corby BC, Daventry DC and Warrington BC to name just a few. Phil has an extensive background in local government and was for some years the East Riding of Yorkshire Council’s first research manager
Tracey Robson
Tracey Robson is a highly experienced and motivated project manager with a broad mix of Local Government and Private Sector experience.
Tracey has successfully delivered projects involving Internet, B2B, Digital TV and SMS as well as the more traditional legacy systems.
Tracey is extremely adaptable but has particular expertise in systems integration. She has recently been heavily involved in Braintree’s Customer First Programme. Tracey has full PRINCE2 accreditation and holds an MBA and an MSc in Computing for Commerce and Industry.
Ben Schlaepfer
Ben Schlaepfer specialises in the customer-facing elements of technology. Ben has nine years e-channel design and development experience covering the finance, media and local government sectors delivering services via Internet, Intranet, Digital TV and Mobile devices.
Recent projects include Web Content Management selection and implementation at Dacorum Borough Council and Barclays PLC and website definition, design and build for Dacorum BC & Sky Television.
He also provides e-channel consultancy to Essex County Fire & Rescue, Braintree District Council and other private sector clients. Ben's focus is user-centred design and he is a strong advocate of usability, accessibility and customer focus in all that he does.
Hermione Ledger
Hermione Ledger has worked in both the private and public sectors, managing IT User Support, providing Programme Support and undertaking a series of Business Analyst/Project Management roles.
Her latest engagement has been with Braintree District Council, as a Project Management/Business Analyst, on their Customer First Programme.
Hermione has been responsible for the successful roll out of the Channel Migration Data Collection Model and the Voice Recognition System, and is currently working on implementing a corporate e-booking solution.
Hermione has first-class project management skills and is a qualified PRINCE2 Practitioner.
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